Our COVID-19 Safety Protocols

Frequently Asked Questions

Sprinter Health is here to make your lab experience simpler, but you may still have questions about how it works.

For Patients

Lab Services

How do I book an appointment with Sprinter Health?

The easiest way to book an appointment with a Sprinter is online at sprinterhealth.com/book. Simply enter your location, choose an appointment time, enter your details and upload your lab requisitions and insurance documents - that’s it!

Can I book an appointment or does my doctor/physician have to do it?

Patients and their doctors have the option of booking appointments with a Sprinter. Talk to your doctor to determine which method is best for the lab work you need.

How much does it cost to book a Sprinter?

An at-home lab appointment costs $79 and can be paid via credit card during the booking process. If you have a promotional code, please enter it during the checkout process.

Does the Sprinter come to my home? Office?

Sprinters can come to your home or office for your lab work appointment. Simply enter the address most convenient for you during the booking process.

Can I book Sprinter Health for my child?

Yes, Sprinter services are available for children that weigh at least 40 lbs. Just be sure to enter your child’s health information, instead of your own, when booking their appointment.

Can I book Sprinter Health for my parent / spouse / friend / etc?

Yes you can! Just be sure to enter their health information, instead of your own, when booking their appointment.

How soon do I get my lab results after my appointment?

Lab result delivery times vary and are not in our control. Please talk to your doctor for further details.

Who sends me my lab results?

Your doctor will provide your test results when ready. The method or manner in which they share these results with you may vary. Contact your doctor for further details.

How does my doctor get my lab results?

The designated lab where your samples are sent automatically contacts your designated doctor when your results are ready.

COVID-19 Testing

Do you perform COVID-19 testing?

Yes, we offer Rapid Antigen COVID-19 Testing. We come to you wherever you are and can test you and your family. Results are ready electronically in 15 minutes.

What is a Rapid Antigen test?

The Rapid Antigen tests for SARS-CoV-2 (the novel or new coronavirus that causes COVID-19) are diagnostic tests that detect proteins (antigens) from the infecting virus.

What test system do you use for COVID-19 testing?

We use the BD Veritor Plus System to administer rapid antigen tests for COVID-19.

How do I get my COVID-19 results?

Our Sprinters are able to provide an electronic copy of your results either by SMS or email at the time of testing.

Can I use your COVID-19 to fly?

We provide your test results electronically according to CDC guidelines necessary for travel; however, different airlines & destinations have specific requirements for the types of tests accepted. Please confirm the type of test that is required for your trip.

What are your COVID-19 protocols to protect patients?

All Sprinters are fully vaccinated and tested regularly. All equipment is sanitized thoroughly before and after each appointment. All Sprinters are required to wear masks during each appointment and are provided a clean mask each day. Sprinters are also provided gloves and shoe covers that are changed between each patient.

Do you accept insurance for COVID-19 testing?

No, we do not accept insurance at this time.

For Partners

How much do your in-home services cost?

The cost will depend on the scope of services you would like to provide your patients. Please contact us and our partnerships team will be in touch to learn more about your clinical programs.

Can I recommend Sprinter Health to my patients?

Patients who wish to pay out of pocket for our services can book visits by credit card at sprinterhealth.com/book. We are happy to provide patient marketing materials for your facility, please contact us for more information.

How can I get started with Sprinter Health?

Share your information and our partnerships team will be in touch to guide you through onboarding to our online partner portal.

How do I get my patient’s lab results?

You'll receive lab results in the same clinical system that orders were placed, our process does not change how you receive results.

How can I ensure the privacy of my patients that have a Sprinter visit their home?

Sprinter health is fully HIPAA compliant and has advanced measures in place to safeguard patient privacy.

Do you offer COVID-19 testing for my employees or patients at my place of work?

Yes, Sprinters can perform Rapid Antigen COVID-19 testing on-site.

Ready to learn more?

Contact Us

Need Support?

support@sprinterhealth.com

209-6-SPRINT